Your friend may really want help and know they need your help but for a variety of reasons resist your offer, such as they:
- don’t want to intrude on you for support,
- don’t want to waste your time,
- don’t want to be burdensome,
- feel they should be able to deal with this on their own,
- feel embarrassed about the situation,
- feel humiliation, guilt or shame,
- fear consequences of the issue being known,
- fear your reaction to the issue.
Reassuring them you are there to help them.
For example, you could say “I really want to help you and it isn’t a burden for me to do this. So don’t worry about any concerns you have for me helping.” In summary there are three messages:
- I want to help
- It isn’t a burden
- I’m OK about doing this